General Terms and Conditions

The General Terms and Conditions apply to contracts concluded between Magus – terapija d.o.o. and customers through our online store https://www.pemf-magus.com/

The buyer can be a natural or legal person, taking into account the information provided when placing the order. A customer who is a natural person and acquires or uses goods and services for purposes outside his professional or gainful activity is subject to the provisions of the law governing consumer protection. In cases where the order is executed via the online store https://www.pemf-magus.com/ by a legal or natural person performing a gainful activity, regardless of its legal organizational form, the provisions of the law governing consumer protection apply to it only in cases where this is specifically provided for in that Act.

We advise you to thoroughly read the general terms and conditions before using the online store https://www.pemf-magus.com/. The buyer is bound by the general conditions that are valid at the time of purchase (placing an online order).

When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.

Purchase contract between Magus – terapija d.o.o. and customers in the online store https://www.pemf-magus.com/ concluded at the time when the company Magus – terapija d.o.o. sends the customer the first e-mail confirming his order. From this moment, all prices and other conditions are fixed and apply to the company Magus – terapija d.o.o. as for the buyer.

The sales contract (i.e. the first electronic message on the status of the order) is stored in electronic form on the server of Magus – terapija d.o.o. and is available to customers via “my account” and email.

Prices are in EUR and include VAT. VAT payers are required to provide their tax number when registering. The company Magus – terapija d.o.o. tries to take care of the up-to-dateness and correctness of the data contained in the online store https://www.pemf-magus.com/ Nevertheless, the delivery time or price may change so quickly that the company Magus – terapija d.o.o. sometimes fails to correct data on web pages. In such a case, the company Magus – terapija d.o.o. notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.

Delivery is free for all orders within the EU! Packaging and shipping costs are already included in the purchase price of the Magus pillow. We deliver the pillow to you personally, in the shortest possible time.

We deliver the ordered goods on the online store https://www.pemf-magus.com/ in the shortest possible time. As a rule, the ordered items go on the same working day, but no later than within 14 days of your confirmed order.

In case of problems or possible questions, we are at your disposal:
e-mail: info@magus.si
Telephone number: +386 (0) 40 807 327 (Tina Štifter)

The cost of delivery for countries outside the EU is € 99 and does not include VAT. The buyer pays customs duty on the goods for delivery to third countries.

The online store https://www.pemf-magus.com/ enables the following methods of payment:

Estimate

Products will be delivered upon receipt of your payment to our business account.

Payment via Paypal

Products will be delivered upon receipt of your payment to our business account.

By credit card

Payment with payment cards is possible via the Paywings payment system.

So, the process of ordering products:
1. Browse the store
2. purchase (order) of a product
3. order confirmation

In case of problems or possible questions, we are at your disposal:
e-mail: info@magus.si
Telephone number: +386 (0) 40 807 327 (Tina Štifter)

In the case of distance contracts, the consumer has the right, in accordance with the law governing consumer protection, to inform the company within 14 days of receiving the goods that he is withdrawing from the contract, without having to give a reason for his decision.

The buyer of the ordered goods in the online store https://www.pemf-magus.com/, in accordance with the aforementioned law, has the right to notify the company within 14 days of receiving the goods to the e-mail address: info@magus.si or tel: +386 (0) 40 807 327 (Tina Štifter) to withdraw from the contract without having to state the reason for his decision.

The only cost borne by the buyer in connection with the withdrawal from the contract is the direct cost of returning the goods.
Please inform us in writing about the intended return on the contact e-mail info@magus.si or on tel: +386 (0) 40 807 327 (Tina Štifter).
The goods must be returned to the seller no later than 14 days after the notice of withdrawal from the contract (purchase). The deadline starts one day after the date of receipt of the ordered goods. For the purpose of withdrawing from the contract, the consumer may optionally use the attached model withdrawal form. Regardless of the form of cancellation, the consumer must provide the company with a copy of the invoice.

The received goods must be returned undamaged, unaltered and in the original packaging.

The company returns the received payments to the buyer with the same means of payment as used by the buyer, and if the buyer agrees, the paid amount of the ordered goods is returned to the user’s bank account. Refunds will be made as soon as possible and no later than 14 days after receipt of the notice of withdrawal. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the return of the payment to the buyer by prior arrangement is made by transfer to his transaction account. The company may withhold payment until it receives the returned goods or until the consumer sends proof that the goods have been returned, whichever occurs first.

Send the returned goods to the address: Magus – terapija d.o.o., Dunajska cesta 238E, 1000 Ljubljana, Slovenia

Before returning the goods, please inform us at the e-mail address: info@magus.si or at tel: +386 (0) 40 807 327 (Tina Štifter)

Unless otherwise agreed by the parties, the consumer shall not be entitled to withdraw from the contract:

1. goods manufactured to the consumer’s exact instructions and adapted to his personal needs;

3. goods that are perishable or expire quickly;

4. on the provision of services, if the company fulfills the contract in full and the provision of services began on the basis of the consumer’s explicit prior consent and with the consent to lose the right to withdraw from the contract when the company fully fulfills it;

5. the supply of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;

6. the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;

7. on the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if the consumer has opened the seal after delivery;

8. on the supply of goods which, by their nature, are inseparably mixed with other objects;

9. accommodation not intended for permanent residence, the carriage of goods, the hire of vehicles, the preparation and delivery of food, or leisure services in which the undertaking undertakes to fulfill its obligation on a specific date or within a specified period;

10. on the supply of digital content that is not delivered on a tangible medium, if the provision of the service has started with the consumer’s explicit prior consent and with the consent to thereby lose the right to withdraw from the contract.

Complaints arising from a material defect may be made by the consumer in accordance with the law governing consumer protection for each purchased goods in the online store https://www.pemf-magus.com/, if the purchased goods have a material defect.

According to the law governing consumer protection, the error is material:
1. if the thing does not have the properties necessary for its normal use or for marketing
2. if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him
3. if the thing does not have properties and qualities that have been explicitly or tacitly agreed or prescribed
4. if the seller has delivered a thing which does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification.

Due to a material defect, the consumer can complain about the defect to the seller within 2 months from the discovery of the material defect, or within 2 years when the goods were taken over by the buyer.

The consumer may request at his own discretion: Elimination of the defect, refund of the amount paid in proportion to the defect, exchange of goods or refund of the amount paid.

When exercising the rights under this title, the consumer must describe the defect in more detail to the trader in the defect notice and allow the seller to inspect the product. If the defect is not disputed, the trader must comply with the consumer’s claim as soon as possible, but no later than within 8 days. However, if there is a dispute about the defect, the trader must give the consumer a written answer within 8 days.

The right to exchange goods, refund the purchase price, warranty, material defects and incorrectly performed services are regulated in more detail by the provisions of the law governing consumer protection.

Please inform us that you want to fill in the form for claiming a material defect in the purchased goods and send it to us at the e-mail address: info@magus.si

Send the returned goods to the address: Magus – terapija d.o.o., Dunajska cesta 238E, 1000 Ljubljana

Before returning the goods, please inform us at the e-mail address: info@magus.si or at tel: +386 (0) 40 807 327 (Tina Štifter)

The company Magus – terapija d.o.o. strives to ensure the up-to-dateness and accuracy of the information published on its websites. Nevertheless, the delivery time or price may change so quickly that Magus – terapija d.o.o. sometimes fails to correct data on web pages. In such a case, the company Magus – terapija d.o.o. notify the customer of the changes and allow him to withdraw from the contract or replace the ordered item.

Exclusion of liability
In case of technical problems on the website https://www.pemf-magus.com/, we reserve the right to cancel orders placed, which were affected by a technical error. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps.

Magus – terapija d.o.o. will respond to all complaints. responded by e-mail or telephone as soon as possible and within the framework of legal obligations depending on the type of complaint.

In accordance with legal norms, we do not recognize any provider of out-of-court settlement of consumer disputes as competent for resolving consumer disputes that could be initiated by the consumer in accordance with the law governing out-of-court settlement of consumer disputes. The company Magus – terapija d.o.o., which as a provider of goods and services enables the online store https://www.pemf-magus.com/, publishes on its website an electronic link to the platform for online out-of-court settlement of consumer disputes. The platform is available to consumers at the link HERE

We are committed to protecting the confidentiality of personal data and the privacy of users of the web portal https://www.pemf-magus.com/

The collector of personal data is the company Magus – terapija d.o.o.
Dunajska cesta 238E, 1000 Ljubljana

The collected personal data will be used by the Manager exclusively for the services it offers. He will do everything necessary to protect them from any violations and abuses. The operator collects, manages, processes and stores user data for the purposes of providing services.

The company Magus – terapija d.o.o. keeps the following data of registered members for an indefinite period of time https://www.magus.si: name and surname, e-mail address, contact telephone number, primary address and delivery addresses, country of residence, time and date of registration, other data provided by the user voluntarily enters the forms in the online store; other data that the user voluntarily adds subsequently in his profile.

Magus – therapy d.o.o. uses the stated personal data for the purposes of fulfilling the order (sending information material, offers, invoices) and other necessary communication with the user.

Under no circumstances will the user’s data be passed on to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of his e-mail address, username and password and the appropriate software (anti-virus) protection of his computer.

Registered users can stop using the online store at any time and can cancel their registration. They do so by giving written notice of the revocation of registration.

Collected data company Magus – terapija d.o.o. processed until the person’s consent is revoked. You can send a written cancellation to info@magus.si. Notwithstanding the cancellation, Magus – therapy d.o.o. use the data to fulfill contractual obligations.